Sunday, January 29, 2012

Adobe Reader X (10.1.2) crashes whenever you try to print with event ID 1000 errors

Problem

You’ve been getting complaints from your users that Adobe Reader X (10.1.2) crashes whenever they try to print from their Windows 7 32-bit workstations.  As soon as the users try to open the print window, Adobe shuts down.

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Reviewing the event logs, you see event IDs 1000 and 1001 logged in the Application logs:

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Event ID 1000 Error

Faulting application name: AcroRd32.exe, version: 10.1.2.45, time stamp: 0x4f02e382
Faulting module name: AcroRd32.exe, version: 10.1.2.45, time stamp: 0x4f02e382
Exception code: 0xc0000005
Fault offset: 0x0005e985
Faulting process id: 0xe18
Faulting application start time: 0x01ccdebd99cc2c22
Faulting application path: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
Report Id: e3486582-4ab0-11e1-a248-005056be608e

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Event ID 1001 Information

Fault bucket 2778652943, type 1
Event Name: APPCRASH
Response:
http://oca.microsoft.com/resredir.aspx?SID=20173&iBucketTable=1&iBucket=-1516314353&BucketHash=562c3c70ba40be4a22c1f7dcbd9cc36c
Cab Id: 0

Problem signature:
P1: AcroRd32.exe
P2: 10.1.2.45
P3: 4f02e382
P4: AcroRd32.exe
P5: 10.1.2.45
P6: 4f02e382
P7: c0000005
P8: 0005e985
P9:
P10:

Attached files:
D:\Users\Miranda\AppData\Local\Temp\WER7845.tmp.WERInternalMetadata.xml

These files may be available here:
D:\Users\Miranda\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroRd32.exe_273bd88dc0e0dbfc9662d58705c9fe14cef6039_086e9170

Analysis symbol:
Rechecking for solution: 0
Report Id: e3486582-4ab0-11e1-a248-005056be608e
Report Status: 0

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Solution

With a bit of research and weeding through threads that had solutions such as checking the printer shared name, I finally found the solution here: http://forums.adobe.com/message/3499925

This problem is apparently caused by Adobe Reader X’s Protected Mode at startup feature shown here:

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While disabling this feature is probably going to be a security vulnerability, I have 50+ virtual desktops that I need to fix before the weekend ends so I went ahead and applied the following registry change to the master image, recomposed my VMware View virtual desktops and was on my way:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
"bProtectedMode"=dword:00000000

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Once the above registry key is added, the Preferences window should look like this:

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This is another one of the many times I’m thankful that I’m working with linked-clones in VMware View.

20 comments:

Anonymous said...

Terence, I don't see the [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
"bProtectedMode"=dword:00000000
I only have cDefault.... options under FeatureLockDown and none of them Protected Mode. We are running Citrix server 6.0 on W2008r2. Is the only other option via GPO?
Dharmatma

Terence Luk said...

Hi Dharmatma,

The "bProtectedMode" key is supposed to be under the "FeatureLockDown" node so refer to the registry screenshot I provided and create it in there.

Anonymous said...

Thank you, great help
regards from austria
didi

Anonymous said...

Nailed it thanks for posting.

Anonymous said...

This was also an issue on Win XP 32bit and posted solution fixed it as well.

Mike said...

Thanks! T

Anonymous said...

Thanks a lot I was searching for a solution and you are the only one I found.

Thanks a lottttt

Anonymous said...

You've saved me some time - thanks. Luke, UK.

Anonymous said...

Much appreciated. Salut to you!

Anonymous said...

Thanks much. Helped a lot. Wondering how did my Adobe X started having this problem out of nowhere

Anonymous said...

perfect solution, stupid bloody adobe, when will they ever release something that has actually been tested?

dont try and say that this was tested as they clearly didnt try to print... one of the main uses of the application!

Anonymous said...

Thanks for sharing!
This worked for my users!

Anonymous said...

This fix saved my butt. Didn't even know it was a problem until the corner office had a problem with it. Implemented fix in Citrix environment and in a matter of seconds and they were back up and running great. Awesome work!!!

Dani said...

mine still doesnt work

King Kanth said...

Thank you Mate.
Fixed my issue... great

Anonymous said...

Seems to fix the same issue on Adobe Reader XI on Windows XP. Thanks!

Andreas Feger said...

Thanks a lot.
Works perfectly with Adobe Reader XI and Win 7 32 bit

Anonymous said...

Ah, I was just about to delete this program and look for another pdf reader, but that solution finally worked.. must say thank you for that!

Anonymous said...

This worked on Adobe Reader XI (11.0.3) Although the option does not appear under general settings.

HdBanger said...

worked on my dad's chi winXP (ver 11.0.XXX), via the regedit option. thanks so much.